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Découvrez comment Serenity Monaco protège vos données personnelles. Consultez notre politique de confidentialité pour comprendre nos pratiques de collecte, d’utilisation et de protection de vos informations. Privacy Policy 1. Introduction This privacy policy explains how Serenity Monaco collects, uses, shares, and protects the personal information of users of its showcase site dedicated to personal services. By using this site, you agree to the practices described in this policy. If you do not agree with these terms, please refrain from using our site. 2. Data Collected When you visit our site or interact with us through our contact forms, we may collect the following types of data: • Personal information: such as your name, email address, and phone number. • Browsing information: such as IP address, browser type, page viewing time, and visited pages. 3. Use of Data We use your data to: • Provide you with the services you request. • Respond to your questions and information requests through the contact form. • Improve the performance and user experience of our site. • Send commercial communications if you have consented to it. 4. Data Sharing We do not sell or rent your personal information to third parties. However, we may share your information with external service providers solely for the management of our site (hosting, technical maintenance) or for legal reasons. 5. Cookies Our site uses cookies to enhance your browsing experience and analyze traffic. You can configure your browser at any time to refuse cookies. However, this may affect certain functionalities of the site. 6. Data Security We are committed to protecting your personal information by implementing adequate security measures to prevent any unauthorized access, modification, disclosure, or destruction of the data. 7. Your Rights In accordance with the General Data Protection Regulation (GDPR), you have the following rights: • Right of access: You can request a copy of your personal data. • Right of rectification: You can request the correction of inaccurate data. • Right to erasure: You can request the deletion of your data. • Right to restrict processing: You can request the limitation of the use of your data. • Right to object: You can object to the use of your data for commercial communications. To exercise these rights, you can contact us at the following address: contact@serenity.mc . 8. Changes to the Privacy Policy We reserve the right to modify this privacy policy at any time. Any changes will be published on this page along with the date of the last update. 9. Contact For any questions regarding this privacy policy, you can write to us at the following address: Serenity Monaco SARL 99 boulevard du Jardin Exotique, 98000 MONACO

Besoin d’informations ou d’assistance ? Contactez Serenity Monaco pour toute demande liée à nos services d’accompagnement et de soins à domicile. Nous sommes à votre écoute. Contact 99 Boulevard du Jardin Exotique, Building "L'Exotique" 98000 MONACO +377 99 92 48 04 contact@serenity.mc First Name Last Name E-mail Téléphone Message Send Thank you !

Découvrez des ressources et des conseils pour les aidants familiaux. Serenity Monaco vous accompagne pour mieux soutenir vos proches en perte d’autonomie et préserver votre bien-être. Family caregivers: How do we support them? A family caregiver, also known as an informal caregiver, is a non-professional person who provides support to a relative who is partially or totally dependent. This support can include essential daily tasks, ranging from household chores to administrative procedures. Those who take on this crucial role, often for a few hours a week or on a regular basis, enable their loved ones to remain at home. However, this responsibility can be exhausting, both physically and mentally. It is undeniable that those receiving care need support. However, caregivers themselves also need help to preserve their health. So, how can we support them? Who Are Family Caregivers? The Caregiver Barometer, updated annually, provides better insight into caregivers. The main findings reveal that: - 1 in 5 people is a caregiver, - 60% of caregivers are women, - 70% of caregivers are employed, with 20% dedicating more than 20 hours per week to their loved ones. Caregivers often juggle their professional and family lives alongside their caregiving roles. Among them, 50% support a relative due to age, 38% because of an illness, and 25% due to a disability. Most caregivers are a spouse (often the wife), a parent, or a child. Main Challenges Faced by Caregivers The assistance provided to a loved one inevitably impacts caregivers' lives. The 2022 Caregiver Barometer highlights several negative effects: - On their leisure time, - On their morale and sleep, - On their physical and mental health. These repercussions can affect their family and professional lives, with serious consequences, sometimes leading to depression. In fact, 60% of caregivers are at risk of increased mortality within three years of their loved one's illness onset, and one in three caregivers dies before the person they care for. Despite these concerning findings, solutions exist to support them. What Solutions Are Available for Caregivers? 1. Easing Their Daily Lives Effectively supporting their loved ones is the first step in helping caregivers. Financial aids such as the Autonomy Allowance and the Disabled Adult Allowance can fund specialized support, allowing caregivers to free up time and reduce stress. 2. Providing Respite Solutions Caregivers may need moments of rest. Services such as daycare or temporary accommodation allow them to entrust their loved ones to professionals and enjoy time for themselves. 3. Establishing Specific Leave Any employee with a minimum of two years' seniority with the same employer is entitled to unpaid family support leave if they are designated as a family caregiver. Family support leave lasts for three months and can be renewed, up to a maximum of one year. 4. Encouraging Exchanges Between Caregivers and Professionals It is essential for caregivers to be able to share experiences and receive training. Local initiatives and associations exist to support them, as well as consultations with psychologists. How Serenity Monaco Supports Caregivers? The mental load on caregivers is heavy. Serenity Monaco offers caregivers to relieve them by taking care of the technical daily tasks. From assistance with bathing to administrative management and coordinating medical appointments, these services allow caregivers to focus on quality moments with their loved ones. For more information, feel free to fill out our contact form.

Accédez à des conseils pratiques et des ressources utiles pour mieux accompagner vos proches en perte d’autonomie. Serenity Monaco vous guide avec des astuces et des recommandations adaptées. Our Advice Our expertise at the service of your loved ones. Family caregivers: How do we support them? There is no denying that those being cared for need support. However, carers themselves also need help to maintain their health. So how can we support them? How to talk to your loved ones about home help? Bringing up the topic of home care with a loved one can be tricky, especially if that person is reluctant to accept outside help. Here are some tips to help make the conversation easier. How to cope with loss of autonomy? Coping with loss of autonomy, whether for yourself or a loved one, is an emotionally and physically difficult ordeal. Here are some strategies to better manage this situation. How to assess loss of autonomy? The disability assessment is a key process in determining the level of assistance a person needs. We explain everything here. Does your loved one need help at home? Lorsqu’un proche commence à perdre en autonomie, il peut devenir difficile de savoir quand il est temps de lui proposer une aide à domicile. Voici quelques signes qui peuvent indiquer que votre proche a besoin de soutien. The benefits of home help for your loved one. Home help offers many benefits for people who are losing their autonomy and their families. Here are the main benefits of this service.

Besoin d'un accompagnement ? Notre auxiliaire de vie pour personnes âgées à Monaco soutient les personnes en perte d’autonomie et améliore leur qualité de vie. Our services To meet the needs of elderly people who are losing their independence or people with disabilities and to satisfy their desire to remain at home, we offer a wide range of services. Our home care assistant services cover both daytime and nighttime needs to simplify your life. We also accompany your loved ones during hospital discharges or in the event of temporary incapacity. A single company to take care of your loved one and move forward with peace of mind. Help with autonomy Help with getting up and going to bed Help with dressing and undressing Toilet assistance Help with mealtimes Hospital discharge Assistance for returning home Accompaniment to medical appointments 24/7 presence Help with daily activities Administrative assistance Shopping assistance Housekeeper Help with meal preparation Socio-relational support Exit Company Stimulation Night assistance Night shift (8 p.m.-8 a.m.) Night shift guard (GIN) 1 to 2 visits per night Assistance for people with disabilities Adults Children Home care assistant for the elderly or disabled in Monaco At Serenity, your peace of mind and the well-being of your loved ones are at the heart of our commitments. We offer professional home care services for the elderly and disabled in Monaco, designed to maintain their independence and comfort at home. We make a personal commitment to your loved one to meet all their needs, promote a peaceful daily life, and offer you the peace of mind you need. I need a caregiver Why choose a home help for the elderly in Monaco? Need home help for seniors in Monaco ? Choosing a senior care provider in Monaco with Serenity guarantees your parent support tailored to their habits and pace. Your caregiver provides a reassuring and attentive presence: assistance with getting up, getting around, preparing meals, and assisting with daily hygiene. Every action is carried out with gentleness and professionalism, fully respecting your loved one's privacy and dignity. Our team is trained to respond empathetically to your parent's needs, enhancing their daily comfort at home and quality of life. Personalized support with Serenity! Each senior care provider in Monaco offered by Serenity stands out for their attentiveness and availability to seniors. Your caregiver quickly establishes a strong, trusting relationship, essential for lasting support. Whether for regular outings, medical appointments, or socializing at home, your caregiver adapts their assistance to your relative's pace and preferences. Our team carefully maintains the social connection necessary for their emotional balance. Thanks to this closeness and daily support, your elderly loved one can fully enjoy their familiar surroundings, surrounded by continuous and warm attention that respects their wishes and comfort at all times.

Découvrez comment aborder le sujet de l’aide à domicile avec un proche. Conseils et astuces pour faciliter le dialogue et accompagner en douceur la transition vers un soutien adapté. How to talk about home help to his loved ones? Addressing the topic of home care with a loved one can be challenging, especially if the person is reluctant to accept external help. Here are some tips to facilitate this conversation: 1. Choose the right moment and place Pick a calm time when you won’t be interrupted. Talk in a comfortable and familiar environment where your loved one feels at ease. 2. Express your concerns with empathy Share your worries sincerely, focusing on their well-being. For example: “I’m concerned seeing you so tired. I’d like you to have some help to make things easier for you.” 3. Highlight the benefits for their quality of life Emphasize the positive aspects of home care, such as being able to stay longer at home, feeling safer, or having more time for enjoyable activities. Explain that home care can actually help them maintain more autonomy and well-being. 4. Involve your loved one in the decision-making process Avoid making unilateral decisions. Involve them in choosing the type of help, schedules, and even the caregiver. Ask questions like: “How would you feel about having someone to help with the tasks you find most tiring?” 5. Reframe home care as a positive support Explain that hiring home care does not signify a loss of independence, but rather support to continue living comfortably at home. You could say: “It’s just a little help so you can focus on the things you enjoy.” 6. Suggest a temporary trial Propose to try home care for a limited period, for instance, a few weeks. This approach can alleviate reluctance without long-term commitment. “We can always try it for a month and see how it goes. If it doesn’t work out, we can always stop.” 7. Listen and address their concerns Allow your loved one to express their fears or reservations. Be attentive and reassuring, explaining that you’re there to help find a solution that suits them. 8. Involve a trusted third party If necessary, consider involving a healthcare professional, family doctor, or advisor to participate in the discussion and offer a neutral, informed perspective. Approaching this topic gently, with empathy and respect, while emphasizing the benefits for their well-being, can help your loved one accept the idea of home care more easily.

Découvrez les différents modes d’interventions proposées par Serenity Monaco pour accompagner les personnes en perte d’autonomie. Services personnalisés et solutions adaptées à chaque besoin. Modes of Intervention Discover the different modes of intervention offered to support people who are losing their autonomy. Personalized services and solutions adapted to each need. Provider In this mode of intervention, Serenity Monaco acts as a SERVICE PROVIDER and provides home services to the beneficiary. 1. Employer's liability The service provider is the employer: Serenity Monaco directly employs the workers (care assistants, home helps, etc.) who provide the services to the beneficiary. Administrative management: The service provider takes care of all administrative formalities related to the employment of the workers, such as the management of contracts, salaries, insurance, and replacements in the event of absence. 2. Contractualization and Service Service contract: The beneficiary signs a contract with Serenity Monaco which defines the nature, duration, and terms of the services to be provided. Billing: The services provided are billed directly to the beneficiary by the service provider, in the form of a monthly invoice. 3. Services offered Wide range of services: Services may include assistance with washing, housework, meal preparation, accompaniment for outings, etc. Personalization: The provider adapts the services according to the specific needs of the beneficiary, identified during a prior assessment. 4. Benefits for the Beneficiary Simplicity: The beneficiary does not have to worry about the obligations linked to hiring an employee, such as declarations to the CCSS, management of leave, or replacement in the event of absence. Peace of mind: The guarantee of having qualified speakers supervised by a professional structure. 5. Financing Financial assistance: The beneficiary may benefit from certain assistance to finance all or part of the services. In summary, the service provider intervention mode offers a turnkey solution for personal services, relieving the beneficiary of all administrative responsibilities linked to the employment of a service provider. Mandate agent The mandate intervention model in the field of personal care services is a framework where the beneficiary (or their representative) becomes the employer of the home care worker, while Serenity Monaco acts as the MANDATE AGENT to facilitate administrative procedures. Here are the main aspects of this intervention model: 1. Role of the Mandate Agent Administrative intermediary: Serenity Monaco is responsible for selecting and introducing qualified home care workers to the beneficiary. Administrative assistance: Serenity Monaco helps the beneficiary complete the necessary formalities for employing a home care worker, such as drafting the employment contract, making declarations to the CCSS, managing payslips, etc. 2. Employer’s Responsibility The beneficiary is the employer: Unlike the service provider model, the beneficiary or their representative becomes the legal employer of the home care worker. They take on all associated responsibilities, such as managing leave, paying salaries, and complying with labor laws. Legal obligations: The beneficiary must comply with legal and conventional obligations, such as providing a payslip and managing social security declarations. 3. Mandate Contract Contract between the beneficiary and the mandate agent: A mandate contract is signed between the beneficiary and Serenity Monaco , defining the tasks that the mandate agent will perform on behalf of the beneficiary. Employment contract with the home care worker: The beneficiary also signs an employment contract directly with the home care worker. 4. Advantages and Disadvantages Advantages: The mandate model offers greater freedom of choice and often a lower cost compared to the service provider model, as the beneficiary only pays the mandate fees in addition to the home care worker’s salary. Disadvantages: The beneficiary must assume all employer-related responsibilities, which can be burdensome, especially in the event of disputes or managing absences. 5. Funding Financial aid: The beneficiary may also benefit from certain financial assistance to fund the employment of a home care worker. 6. Personalized Care Direct relationship with the home care worker: The beneficiary maintains a direct relationship with the home care worker, allowing for personalized services tailored to specific needs. In summary, the mandate intervention model allows the beneficiary to benefit from the support of a specialized structure to help recruit and manage a home care worker, while assuming the responsibilities of an employer. This model is often chosen for its lower cost but requires more involvement from the beneficiary.

Accédez à une sélection de liens utiles pour les aidants et les personnes en perte d’autonomie. Retrouvez des ressources pratiques et des services dédiés pour vous accompagner au quotidien. Monaco Gerontological Coordination Center (CCGM) For any inquiries, you can contact the CCGM located at 18 avenue Princesse Florestine, open Monday to Friday from 9 a.m. to 5 p.m. Phone: +377 98 98 42 03 Email: ccgm@gouv.mc Doctors on call in Monaco Weekdays from 7 p.m. to 10 p.m. Weekends from 7am to 10pm. Public holidays from 7 a.m. to 10 p.m. List of on-call doctors Pharmacy on call in Monaco During night shift hours, in case of emergency, you should first go to the nearest police station. List of on-call pharmacies Emergency contact numbers Firefighters (Ambulances) 18 or 93 30 19 45 Police-Emergency 17 or 93 15 30 15

Bénéficiez d'une aide à domicile 24h/24 à Monaco avec Serenity pour un accompagnement sécurisé et bienveillant, jour et nuit. Home care assistant in Monaco At Serenity Monaco, we offer home care services in Monaco to support elderly people, those with reduced autonomy, or those with disabilities. Our counselors are trained, qualified and experienced, which guarantees professional, caring support that is perfectly adapted to the needs of each beneficiary. I would like the help of a home helper A rigorous selection for trusted support At Serenity Monaco, our caregivers are carefully selected not only for their solid technical skills—acquired through recognized training such as those offered by the Red Cross or equivalent certifications—but also for their essential human qualities. Indeed, beyond professional expertise, it's their kindness, patience, empathy, and respect that make all the difference in providing daily support. Before joining our team, each caregiver undergoes a rigorous assessment of both their skills and their interpersonal skills. We ask ourselves one essential question: "Would I send them to my own loved ones?" This personal requirement ensures that only reliable, trustworthy, and respectful professionals join Serenity Monaco. Support that adapts to each person At Serenity Monaco, we believe that every person is unique, with their own needs, habits, preferences, and lifestyle. That's why our services are never standardized, but always personalized and flexible. A home helper isn't just a practical aid; they become a true source of trust. Present on a daily basis, they provide valuable support to promote independence while ensuring a safe and caring living environment. Their presence reassures, supports, and empowers the individual, contributing to their personal development and overall well-being. Thanks to this human and individualized approach, our beneficiaries find a balance between assistance and freedom, in a comfortable, stable and pleasant environment. Our home help missions in Monaco Our caregivers provide professional and caring support to elderly or disabled people in their daily lives. Their role is multifaceted and essential to ensuring comfort, safety, and quality of life at home. 1. Assistance with autonomy and essential daily actions Our professionals assist with getting up and going to bed, washing, dressing, and styling hair. They also provide support during mealtimes and ensure proper hydration. Their assistance extends to travel and gentle mobility, always with the goal of maintaining independence while ensuring safety and comfort. 2. Home help and maintenance of the living environment Because a clean and organized environment contributes to well-being, our assistants prepare balanced meals, do the shopping, and manage supplies. They also take care of laundry and home maintenance, while optimizing the practical organization of the home for greater comfort and security. 3. Night presence in Monaco To ensure peaceful and secure nights, our caregivers provide active night shifts or discreet vigils. They are ready to intervene immediately if needed, prevent risks such as falls or illnesses, and provide reassuring support to ease nighttime anxieties. Whether throughout the night with full night shifts or with scheduled visits such as itinerant night shifts (GIN), Serenity is by your side. 4. Support for social life and outings Maintaining social connections is essential. Our counselors accompany clients on outdoor walks, visits with family and friends, and various leisure activities such as reading, games, and creative workshops. They can also provide support to medical or administrative appointments. 5. Return from hospitalization or convalescence To facilitate the return home after hospitalization, our assistants assist with mobility and daily activities. They ensure medical recommendations are followed, coordinate with healthcare professionals, and provide emotional support and essential motivation for rehabilitation.

Assurez la tranquillité de vos proches grâce à une garde de nuit de personnes âgées à Monaco, personnalisée et adaptée à leurs besoins. Night care at home for elderly people in Monaco At Serenity, supporting your loved ones with care and attention is our priority. As they age, ensuring constant security during the night becomes necessary to preserve their quality of life and your peace of mind. That's why our team offers tailored support for seniors requiring careful monitoring during the nighttime hours. Thanks to our nighttime care service for the elderly in Monaco, your loved ones benefit from reassuring and personalized support, in the privacy and comfort of their own home. We offer in-home care from 8 p.m. to 8 a.m. or overnight care (GIN) for one or two visits between 9 p.m. and 6 a.m. I would like a night shift Why choose night care for the elderly in Monaco? Nighttime is a delicate time for seniors : risks of falls, anxiety, and specific health needs. Choosing a nighttime care service for the elderly in Monaco at home allows your loved ones to benefit from a reassuring presence. At Serenity, our trained staff carefully monitors their safety, responds quickly in case of an emergency, and provides essential emotional support to reassure them. This constant monitoring allows for the early detection of any health problems or nighttime discomfort, thus avoiding complications. Entrusting your loved ones' nighttime safety to our team also guarantees them a peaceful sleep, essential to their daily well-being. How does our night care at home with Serenity work? Our overnight care for seniors in Monaco is specifically tailored to the needs of each senior. Upon arrival at the home, our staff establishes a warm connection with your loved one to create a climate of trust. During the night, the caregiver discreetly ensures the senior's comfort, assists them with nighttime travel or any needs, while fully respecting their privacy. Our discreet yet vigilant presence allows the senior to feel safe, while maintaining true autonomy in their daily lives. If necessary, our caregiver immediately alerts loved ones or appropriate medical services. What are the advantages for families in Monaco? By choosing our night care for the elderly in Monaco, you directly benefit from invaluable peace of mind. You know that your loved one is in good hands, watched over by attentive and qualified professionals. This also allows you to fully recover during the night, knowing that any situation will be handled efficiently and with care. Our team, specialized in personal assistance services in Monaco, is at your disposal to continually adapt our support to the evolving needs of your loved one, thus guaranteeing you personalized care. Entrusting this delicate mission to Serenity allows you to preserve family serenity and maintain a peaceful relationship with your loved one, without constant worry.

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