Our story
It all started not in an office, but in an intimate, emotionally charged setting.
Leslie and Jérôme, both working in the cosmetics industry in Monaco, met through their previous careers. Leslie, an export sales manager, travels the world establishing prestigious brands, while Jérôme manages various luxury brands' international reach.
Facing family difficulties concerning Guy and Albert, their two grandfathers, Leslie and Jérôme come up against reality and find themselves in the situation of many families: finding quality and trustworthy services to ensure the home care of a loved one who is losing their autonomy.
They saw up close the challenges of old age, the uncertainties, the nighttime worries, and sometimes the lack of coordination between those involved.
Like many families, they felt this mixture of need for help, lack of transparency and a desire to do better.
From this personal experience was born a conviction: it was necessary to change the rules of the game in personal services.
A simple idea… and yet revolutionary.
What if we could reinvent personal services by bringing more humanity, more transparency and more respect — for both the beneficiaries and those who support them?
Too often, families lived in uncertainty: Did the caregiver go well? Did everything go well?
And too often, employees still worked in the shadows, poorly paid, without recognition.
This is where Serenity Monaco was born, with a clear objective: to pull the sector upwards.
Our vision
A Transparent, Connected… and Deeply Human Service
At Serenity Monaco, every visit begins with a simple gesture: the caregiver scans their NFC badge.
Within seconds, their presence is recorded, the time is logged, and the information is automatically updated in the beneficiary’s secure portal.
No more doubts or guesswork — everything is clear, tracked, and shared.
And behind the screen, there is also a dedicated advisor, available day and night, who knows each beneficiary, their habits, their needs, and even their small personal preferences.
Innovation in the Service of Nighttime Peace of Mind
Nights can be stressful for a vulnerable person… and for their loved ones.
Traditionally, there has only been one solution: overnight in-home care, with continuous presence throughout the night — a service not within everyone’s budget.
But Serenity Monaco was determined to bring a new, more accessible option to life: Night Itinerant Care (GIN). This initiative, supported by the Monaco Government, has helped relieve dozens of families since its launch at the end of 2024.
A professional comes once or twice during the night, between 9 p.m. and 6 a.m., to ensure that everything is fine, that the person is safe, and that the home remains calm and reassuring.
A unique innovation in Monaco, combining flexibility, peace of mind, and controlled costs.
It’s more than a service — it’s a discreet yet very real safety net.
Caring for Those Who Care
Behind every Serenity service, there is a caregiver who gives their all.
And at Serenity Monaco, these professionals are respected and valued.
Higher-than-average pay, full coverage of transport costs, bonuses, stable permanent contracts… Here, we take care of our teams just as we take care of our beneficiaries.
Because a staff member who is listened to, recognized, and supported is someone who gives their very best, stays with us, and builds that invaluable bond with the person they assist.
Changing the Rules of the Game
Serenity Monaco is not just a company — it’s a vision.
A vision of a sector where excellence, humanity, and modernity move forward hand in hand.
Where families know, understand, and are involved.
Where caregivers are proud of their profession.
Where innovation is not about being “different” for the sake of it, but about being better.
Every day, Serenity Monaco moves forward with a single mission: to offer a level of care that inspires the entire sector to aim higher.
Our values
At Serenity Monaco we share strong values which place us in an approach of trust and professionalism.
Kindness, Empathy and Respect
Attentive to the prevention of physical and moral abuse, our main concern is to take care of our beneficiaries, while respecting their privacy, their culture, their choices and their way of life.
Transparency
We guarantee you a quality service, in complete transparency. All of our services can be consulted and traced, in particular through our private and confidential digital platform.
Consideration and Listening
Each individual is unique, which is why we provide a personalized support plan adapted to the needs of our beneficiaries, taking into account their requirements and preferences. Regular monitoring carried out both with the beneficiary but also with their family and our stakeholders allows us to ensure quality of execution and the consideration of service improvement measures.