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Nos conseils sur la perte d’autonomie. Identifiez les besoins des personnes dépendantes pour anticiper un accompagnement optimal. How to assess loss of autonomy? The law defines loss of autonomy or dependency as: “The condition of a person who, despite the care they may receive, needs assistance to carry out essential daily activities or requires regular supervision. ” If a loved one experiences a loss of autonomy, you can contact the Gerontological Coordination Center of Monaco (CCGM). Assessing the loss of autonomy is a key process for determining the level of assistance required for a person. This assessment can be conducted by the CCGM and is based on specific criteria to measure the physical, cognitive, and psychological abilities of the concerned individual. The AGGIR Grid (Autonomy, Gerontology, Iso-Resources Group), used by the CCGM , helps determine the level of dependency for elderly individuals. The person is evaluated on 10 physical and mental activities (such as mobility, eating, bathing) and 7 domestic and social activities (managing finances, maintaining their home). Individuals are classified into six groups (GIR 1 to GIR 6), with GIR 1 representing the most severe loss of autonomy and GIR 6 the mildest: • GIR 1: Persons confined to bed or a wheelchair, with severely impaired mental functions. Or persons in the end stages of life requiring continuous assistance for essential daily activities. • GIR 2: Persons confined to bed or a wheelchair with partially impaired mental functions, requiring significant support for essential activities. Or persons with impaired mental functions who can still move around. • GIR 3: Persons with preserved mental autonomy but whose physical capacities require multiple daily supports for essential activities, particularly bathing and dressing. • GIR 4: Persons able to move around independently but needing assistance for other activities such as bathing and dressing. Or persons without mobility issues but requiring help with meals and transfers (e.g., getting up and going to bed). • GIR 5: Persons needing only occasional help for bathing, meals, or household chores. They retain their independence for mobility. • GIR 6: Persons completely autonomous for essential daily activities. This group includes those who only require help for domestic or household activities. Consequences of the Evaluation Orientation towards appropriate services : Depending on the degree of loss of autonomy, the person may receive home services, financial support (such as the Autonomy Allowance), or be placed in a specialized institution. Personalized support plan : A plan is developed to organize the necessary assistance, whether it involves human help, technical aids, or home adaptations. Importance of the Evaluation : This evaluation is crucial to tailor the care and services to the real needs of the person, ensuring their safety, well-being, and enabling them to maintain a certain quality of life despite their loss of autonomy.

Serenity Monaco est une société de services à la personne proposant un large choix de missions de jour, comme de nuit, pour les personnes âgées de plus de 60 ans en perte d'autonomie. Nos services sont exécutés avec le plus grand soin par des professionnels pour répondre aux besoins des bénéficiaires et soulager leurs familles et proches. On a daily basis, by your side . Professional home help services in the Principality of Monaco, intended for the elderly or people with disabilities . Trusted support tailored to your loved one's pace. 1. You benefit from a privileged advisor to set up and monitor the support for your loved one. 2. A tailor-made service , we take care of putting everything in place, within 24 hours, to accompany your loved one to their home and relieve you. 3. Quality of service and total transparency , we have the same level of requirement for your loved ones as for ours. 4. The same trained and experienced caregivers who will work with your loved one. 5. A dedicated customer area with our partner PROGISAP where you will find, among other things, all the missions carried out at your loved one's home. 6. 24/7 assistance to support you, especially in case of emergency. Monegasque company approved by the Prince's government. Availability, connectivity and transparency. A private and secure space on our online platform. A real interface with our teams, you will find all the information concerning your loved one. Careful coordination with healthcare professionals (doctors, nurses, physiotherapists, etc.) to ensure comprehensive support tailored to each individual's needs. Regular monitoring of our teams is ensured: we evaluate them continuously and visit beneficiaries frequently to guarantee the quality and adaptation of our services. 24/7 assistance to support you in case of emergency. A service that's first and foremost human, designed to meet your needs with kindness and responsiveness. LD "A motivated and professional team, providing help and support tailored to each individual's needs with a very human approach. We are very satisfied with the work carried out by the team and my parents are delighted." Answers to frequently asked questions Why choose Serenity Monaco? At Serenity Monaco, people are at the heart of everything we do. We offer personalized, caring, and high-quality support for the elderly, those with disabilities, those experiencing loss of autonomy, or those leaving hospital. Our team is comprised of qualified and experienced professionals, selected for their expertise as much as their compassion. Available 24/7, our staff adapt to your needs with responsiveness, respect and attentiveness. We provide regular monitoring, ongoing assessments of our teams, and close coordination with healthcare professionals to ensure consistent and secure support. Transparency is at the heart of our approach: thanks to a secure private online space, families can follow interventions and stay informed in real time. Keen to innovate to better support you, we also offer a night-time mobile care service (GIN), a flexible and reassuring solution to ensure a regular presence without mobilizing an auxiliary continuously. With Serenity Monaco, you choose expertise, proximity, transparency and innovation to serve your well-being. What types of services do you offer for seniors? We offer a full range of home care services including bathing assistance, meal preparation and assistance, housekeeping, accompaniment to errands and medical appointments, and administrative support. For people requiring a night presence, we offer sedentary night shifts from 8 p.m. to 8 a.m. the next day or itinerant night shifts with 1 or 2 visits at predefined times to ensure that everything is going well. Finally, for people who need continuous presence day and night, we provide 24-hour, 7-day-a-week shifts of caregivers. We adapt to the specific needs of each person. Are your caregivers qualified? Yes, all our caregivers are carefully selected and trained. They have the necessary qualifications and receive ongoing training to ensure high-quality service. How can I track the services provided to my loved one? We provide you with a private online space where you can follow the interventions taking place at your loved one's home, as well as the workers present. In addition, our coordinating nurse and our team are available to answer your questions. Do you offer financial aid or grants? To benefit from financial aid, you should contact the Monaco Gerontological Coordination Center (CCGM). This government body is responsible for assessing your situation at home, putting together your file, and then forwarding it to the Department of Health and Social Action (DASO). It is only after your file has been studied by the DASO that the amount of aid granted can be determined. How do I know which service is right for my loved one? At Serenity Monaco, we understand that every situation is unique. To best support you, we offer a free, personalized consultation, at home or by phone, to understand your loved one's specific needs. Additionally, an assessment can be conducted by the Monaco Gerontological Coordination Center (CCGM). This official organization assesses autonomy, identifies necessary support, and directs families toward appropriate programs. We work closely with the CCGM to ensure consistent, high-quality care. Following the CCGM assessment, we offer you a tailor-made, scalable and transparent support plan. What are your hours of service? Our services are continuous 24/7. We understand that needs can arise at any time, and we are here to help in any circumstance. What are your rates and accepted payment methods? Our rates vary depending on the services requested and the duration of the work. You can request a quote directly at the top of this page or contact us at +377 99 92 48 04. We accept payments by bank transfer, SEPA direct debit and check. How can I use your services? Simply contact us by phone, email, or through our website to arrange an initial discussion. We will then schedule a personalized, in-home meeting to assess your needs or those of your loved one. This interview allows us to fully understand your situation, answer all your questions and offer you tailor-made support, in complete transparency. We can also assist you with administrative procedures, particularly with the CCGM if financial assistance is available. What happens in an emergency? Our coordination team is trained to react quickly: it takes the necessary measures depending on the situation, whether it involves contacting emergency services or notifying the family. Our caregivers are also trained in first aid and follow strict protocols to ensure the safety of beneficiaries. Can I change or cancel a scheduled service? We understand that changes can occur. In the event of a planned absence, we must be informed 15 days in advance. In the event of a one-off suspension of a single service, the deadline is reduced to 48 hours in advance. Finally, in the event of an unforeseen reason beyond your control (hospitalization), interventions may be interrupted within one hour.

Bénéficiez d’une assistance administrative pour personnes âgées à Monaco avec Serenity, un service clair, discret et personnalisé à domicile. Administrative assistance for the elderly in Monaco Managing administrative procedures often becomes more complicated over time. Many seniors find themselves overwhelmed by paperwork, official correspondence, bills to pay, and forms to fill out. At Serenity, we offer tailor-made administrative assistance for seniors in Monaco. Thanks to our regular presence and personalized support, we help everyone regain peace of mind and manage their documents without stress. Our team is trained to listen, reassure, and, above all, take concrete and caring action. I need administrative assistance Administrative assistance for the elderly in Monaco We believe that human presence remains the best support for simplifying paperwork management. That's why our administrative assistance for seniors in Monaco is based on clear, face-to-face exchanges. We take the time to read, sort, and explain documents, whether they are administrative letters, invoices, or contracts. Our staff are trained to adapt to each senior's pace, without pressure, in a calm and caring atmosphere. We make it a point of honor to respect each individual's choices and to make the procedures understandable. Our regular presence helps prevent oversights and ensures constant monitoring. Manage official papers with greater peace of mind with Serenity Administrative assistance for seniors in Monaco isn't limited to filling out forms. We also help with filing documents, contacting government agencies, and preparing applications for assistance. It's often difficult to know where to start, especially when several organizations request different documents. We stay by our clients' side to guide them step by step, explaining each step in simple terms. We always intervene patiently, whether it's sorting mail, understanding a bill, or preparing for an appointment. Our goal is to make everything easier for everyone. So if you're looking for attentive and professional home help for seniors in Monaco , contact us! Being a trusted relay for families too In addition to providing direct relief to our beneficiaries, our administrative assistance for the elderly in Monaco also reassures their loved ones. Families are not always on-site or available. Thanks to our regular visits, we can act as a link between the person receiving care and their loved ones. We share important information, highlight any needs, and take stock if necessary. This bond of trust is invaluable, especially for those who live far away. Our service thus acts as a discreet but constant support, allowing everyone to remain independent while being surrounded by others . At Serenity, we move forward together, step by step, to simplify everyday life. Make an appointment with our team now for tailored and reassuring assistance for your loved ones.

Bénéficiez avec Serenity d’un accompagnement à domicile fiable grâce à notre aide ménagère pour personnes âgées à Monaco, adaptée à votre rythme. Housekeeping for the elderly in Monaco At Serenity, your daily comfort is our top priority. As we age, it's normal to want to live peacefully at home, surrounded by our habits and memories. However, daily household chores can become tedious or exhausting over time. Our mission is to effectively relieve your burden so you can fully enjoy your home without effort or stress. With our personalized service, home help for the elderly in Monaco becomes synonymous with daily peace of mind and serenity. I am calling for a housekeeper Regular home maintenance by a trained and experienced team Hiring a housekeeper for the elderly in Monaco allows you to find a clean, organized, and welcoming home at all times. Our professional staff ensure regular and thorough cleaning of the rooms in your house or apartment, respecting your lifestyle and preferences. Floors are cleaned, furniture dusted, and bathrooms carefully disinfected. This ensures your home remains a pleasant place to live, without you having to worry about household chores. Thanks to our special attention to organization, you can enjoy a tidy home where everything is within easy reach. This maintenance service greatly simplifies your life and frees up precious time that you can now devote to your hobbies, your family, your medical appointments, or your personal well-being. Efficient and careful management of your personal laundry Our housekeeping services for seniors in Monaco also include comprehensive and attentive laundry care. Whether it's your everyday clothes, your special outfits, or your household linens, we ensure careful washing that preserves the quality and softness of each textile. We then perform impeccable ironing and proper folding, ensuring your clothes are always ready to wear, neatly stored in your closets according to your habits. This care for your personal laundry is carried out with discretion and respect, so you can fully enjoy optimal comfort at every moment of the day. You'll appreciate the pleasure of having clean, crisp, and perfectly maintained laundry at your disposal, without any effort on your part. A home help for the elderly in Monaco tailored to you Each person has their own habits and expectations when it comes to home help for the elderly in Monaco. That's why we always take the time to listen to you carefully and adapt our intervention to your real needs. Before any service, we evaluate together your preferences in terms of schedule, frequency and type of intervention. You thus benefit from personalized support, perfectly aligned with your lifestyle and your desires. We also ensure to establish a relationship of trust and proximity between you and our workers, thus guaranteeing a harmonious and pleasant collaboration. Thanks to this careful personalization of our service, each intervention at your home becomes a reassuring, friendly moment that perfectly meets your expectations. At Serenity, home help in Monaco , your personal comfort is at the heart of each of our services.

Bénéficiez d'une aide à domicile 24h/24 à Monaco avec Serenity pour un accompagnement sécurisé et bienveillant, jour et nuit. 24/7 Home Help in Monaco At Serenity, your peace of mind never stops. We offer 24-hour home care in Monaco, designed for seniors who want to remain at home with complete confidence. Our trained caregivers and auxiliaries are on hand day and night, providing a warm, caring presence. Are you looking for a stable service that can respond to every need? We tailor our services to your needs, whether it's for one-off support or ongoing support. Our mission is to give you time, peace of mind, and a respected living environment, every day, for your comfort. I would like 24/7 support 24/7 Home Help in Monaco: Your Constant Support Do you need reliable support, even at 3 a.m.? Our 24-hour home care in Monaco meets this need with a continuous presence that respects your schedule. When night falls, a professional comes to relieve the daytime colleague to maintain the same level of care. You'll never be alone for a glass of water, a change of position, or a call to a loved one. We monitor medication intake prepared by healthcare professionals. Each visit is noted in a notebook shared with your family, who can contact us at any time. Our flexible organization also allows us to increase or reduce the time we're present according to your wishes, without cumbersome formalities. We remain attentive to every detail to preserve your daily well-being. Daily well-being thanks to our dedicated teams night and day Are you looking for a service that combines physical care with human warmth? Our teams, made up of experienced caregivers, cultivate a relationship of trust based on attentiveness. Our 24-hour home care in Monaco includes assistance with getting up, washing, and dressing, as well as preparing balanced meals and sharing friendly moments. We adapt every action to your dietary, cultural, and religious habits. Your home remains your home; our caregivers enter it like respectful guests, wearing slippers and smiling. Would you like to get some fresh air, visit a loved one, or attend a medical appointment? We arrange transportation and stay by your side to carry your bags, guide your steps, and handle paperwork. Our home care services for seniors are designed with your daily comfort in mind. Comfort and safety guaranteed at all times with Serenity Because your peace of mind deserves constant attention, our 24/7 home care in Monaco includes rigorous safety monitoring. We check the status of smoke detectors, room temperatures, and that access points are closed before nightfall. Daily reports are sent to your family so they can remain calm even from a distance. Worried about a fall? Our caregivers know how to apply the right techniques without stressing your joints. We also ensure proper hydration and gentle physical activity to maintain your energy. In case of urgent need, we immediately call your primary care physician or emergency services, remaining by your side until they arrive. Our goal is simple: to protect your independence in your own home. We maintain your trust through our constant presence.

Découvrez comment Serenity Monaco protège vos données personnelles. Consultez notre politique de confidentialité pour comprendre nos pratiques de collecte, d’utilisation et de protection de vos informations. Legal notices The serenity.mc website is published by the limited liability company Serenity Monaco SARL, whose trade name is Serenity Monaco. The company has a share capital of €15,000, and is registered in the trade and industry directory under number 24S09847. The head office of Serenity Monaco SARL is located at 99 boulevard du Jardin Exotique, 98000 Monaco. Serenity Monaco SARL is declared and approved under number 2023.9882, issued by the Health Action Directorate located at 48 boulevard d'Italie, 98000 Monaco. You can contact Serenity Monaco SARL: • By email: contact@serenity.mc • By telephone: (+377) 99 92 48 04 The person responsible for the publication is Jérôme Jolivet. The site is hosted by Wix Online Platform Limited, located at 1 Grant's Row, Dublin 2 D02HX96, Ireland, (phone or email contact: (+1) 415 358 0857). Intellectual property All intellectual property rights in the contents of this site – including, but not limited to, images, logos, trademarks, distinctive signs, sounds, animations, texts, sound, visual and audiovisual recordings – belong to Serenity Monaco SARL or its licensors, and are protected by national and international laws. These rights are reserved in favor of Serenity Monaco SARL and/or its licensors. Any reproduction, distribution, modification, or use, for commercial or non-commercial purposes, of all or part of the site or its content without the prior written authorization of Serenity Monaco SARL is strictly prohibited. Serenity Monaco SARL reserves the right to take any legal or extrajudicial action it deems necessary in the event of a violation of its rights. Disclaimer The website is provided “as is”, without any guarantee as to its content, use, purposes, or suitability for users’ needs. Serenity Monaco SARL is not responsible for third-party web pages accessible from this site, nor for the accuracy or validity of information available on sites that are not published by it. Furthermore, Serenity Monaco SARL cannot be held responsible for technical malfunctions, browser failures or Internet connections affecting the user. The absence of interruptions or errors in accessing the site is not guaranteed. Serenity Monaco SARL reserves the right to modify, update, or delete, at any time, the information present on the site, without assuming any responsibility. Personal data and cookies We process your personal data, including through cookies used on this site, in accordance with our Privacy and Cookie Policy . Applicable law and competent jurisdiction These legal notices, including our Privacy Policy and Cookie Policy, are governed by Monegasque law. Unless otherwise provided by law, the courts of Monaco shall have jurisdiction to resolve any dispute relating to these provisions.

Obtenez votre devis personnalisé pour les services d’aide à domicile de Serenity Monaco. Remplissez notre formulaire en ligne et découvrez des solutions adaptées à vos besoins. Request for quote You can send us your quote requests, it's completely FREE . We will get back to you as soon as possible. See you soon! The Serenity Monaco Team Prénom Nom Téléphone E-mail Demande Envoyer Merci pour votre envoi

Découvrez Serenity Monaco, votre partenaire pour l’accompagnement des personnes en perte d’autonomie. Apprenez-en plus sur notre mission, nos valeurs et notre équipe dédiée à offrir un service de qualité. Our story It all started not in an office, but in an intimate, emotionally charged setting. Leslie and Jérôme, both working in the cosmetics industry in Monaco, met through their previous careers. Leslie, an export sales manager, travels the world establishing prestigious brands, while Jérôme manages various luxury brands' international reach. Facing family difficulties concerning Guy and Albert, their two grandfathers, Leslie and Jérôme come up against reality and find themselves in the situation of many families: finding quality and trustworthy services to ensure the home care of a loved one who is losing their autonomy. They saw up close the challenges of old age, the uncertainties, the nighttime worries, and sometimes the lack of coordination between those involved. Like many families, they felt this mixture of need for help, lack of transparency and a desire to do better. From this personal experience was born a conviction: it was necessary to change the rules of the game in personal services. A simple idea… and yet revolutionary. What if we could reinvent personal services by bringing more humanity, more transparency and more respect — for both the beneficiaries and those who support them? Too often, families lived in uncertainty: Did the caregiver go well? Did everything go well? And too often, employees still worked in the shadows, poorly paid, without recognition. This is where Serenity Monaco was born, with a clear objective: to pull the sector upwards. Jerome Jolivet Codirecteur Leslie Coudreau Co-director Our vision A Transparent, Connected… and Deeply Human Service At Serenity Monaco, every visit begins with a simple gesture: the caregiver scans their NFC badge. Within seconds, their presence is recorded, the time is logged, and the information is automatically updated in the beneficiary’s secure portal. No more doubts or guesswork — everything is clear, tracked, and shared. And behind the screen, there is also a dedicated advisor, available day and night, who knows each beneficiary, their habits, their needs, and even their small personal preferences. Innovation in the Service of Nighttime Peace of Mind Nights can be stressful for a vulnerable person… and for their loved ones. Traditionally, there has only been one solution: overnight in-home care, with continuous presence throughout the night — a service not within everyone’s budget. But Serenity Monaco was determined to bring a new, more accessible option to life: Night Itinerant Care (GIN). This initiative, supported by the Monaco Government, has helped relieve dozens of families since its launch at the end of 2024. A professional comes once or twice during the night, between 9 p.m. and 6 a.m., to ensure that everything is fine, that the person is safe, and that the home remains calm and reassuring. A unique innovation in Monaco, combining flexibility, peace of mind, and controlled costs. It’s more than a service — it’s a discreet yet very real safety net. Caring for Those Who Care Behind every Serenity service, there is a caregiver who gives their all. And at Serenity Monaco, these professionals are respected and valued. Higher-than-average pay, full coverage of transport costs, bonuses, stable permanent contracts… Here, we take care of our teams just as we take care of our beneficiaries. Because a staff member who is listened to, recognized, and supported is someone who gives their very best, stays with us, and builds that invaluable bond with the person they assist. Changing the Rules of the Game Serenity Monaco is not just a company — it’s a vision. A vision of a sector where excellence, humanity, and modernity move forward hand in hand. Where families know, understand, and are involved. Where caregivers are proud of their profession. Where innovation is not about being “different” for the sake of it, but about being better. Every day, Serenity Monaco moves forward with a single mission: to offer a level of care that inspires the entire sector to aim higher. Our values At Serenity Monaco we share strong values which place us in an approach of trust and professionalism. Kindness, Empathy and Respect Attentive to the prevention of physical and moral abuse, our main concern is to take care of our beneficiaries, while respecting their privacy, their culture, their choices and their way of life. Transparency We guarantee you a quality service, in complete transparency. All of our services can be consulted and traced, in particular through our private and confidential digital platform. Consideration and Listening Each individual is unique, which is why we provide a personalized support plan adapted to the needs of our beneficiaries, taking into account their requirements and preferences. Regular monitoring carried out both with the beneficiary but also with their family and our stakeholders allows us to ensure quality of execution and the consideration of service improvement measures.

Découvrez les nombreux bienfaits de l’aide à domicile pour les personnes en perte d’autonomie. Améliorez le quotidien de vos proches grâce à un accompagnement personnalisé et sécurisant. The benefits of home help for your loved one. Home care offers numerous benefits for people experiencing a loss of autonomy and their families. Here are the main advantages of this service: 1. Staying at Home Preserved autonomy: Enables the person to remain in their familiar environment while receiving the necessary assistance. Comfort and safety: Home adaptation and personalized support to meet the specific needs of the individual. 2. Personalized Assistance Tailored care: Interventions are adapted to individual needs (help with bathing, meal preparation, medication management, etc.). Service flexibility: The level of assistance can be adjusted according to evolving needs, ranging from a few hours per week to daily support. 3. Psychological Support Reduced isolation: Home care providers offer regular companionship, breaking loneliness and providing social interaction. Emotional stability: The person feels reassured staying at home with support, contributing to their mental well-being. 4. Support for Family Caregivers Reduced mental burden: Family caregivers can rest and focus on their own lives, knowing their loved one is well taken care of. Personal/professional balance: Home care helps family caregivers better balance their personal and professional responsibilities. 5. Prevention of Health Deterioration Regular monitoring: Home care ensures daily monitoring of the person’s health, preventing falls, medication errors, or other risks related to loss of autonomy. Early detection of issues: Professionals are trained to identify signs of declining health and respond quickly. 6. Improved Quality of Life Increased well-being: Daily support helps maintain a pleasant routine and promotes a better quality of life. Respect for habits: The person maintains their habits and lifestyle, which is essential for their well-being. In summary, home care helps preserve autonomy, improve quality of life, and provide essential support for both the individuals receiving care and their families.

Identifiez vos besoins d’aide à domicile avec Serenity Monaco. Découvrez comment un accompagnement personnalisé peut améliorer la qualité de vie des personnes en perte d’autonomie. Does your loved one need help at home? When a loved one starts to lose their independence, it can be difficult to determine when it’s time to suggest home care assistance. Here are some signs that may indicate your loved one needs support: 1. Changes in Personal Hygiene: Difficulties in performing basic self-care tasks such as bathing, dressing, or maintaining good personal hygiene. 2. Mobility Issues: Trouble moving around inside or outside the home, frequent falls, or a reluctance to walk alone. 3. Forgetfulness or Confusion: Frequent forgetfulness (meals, appointments, taking medications) or confusion about simple and daily tasks. 4. Messy Home Environment: The home becomes neglected, cleaning is no longer done, or important household chores are left unfinished. 5. Social Isolation: Withdrawal from usual social activities, lack of interest in hobbies, or increased loneliness. 6. Difficulty Managing Administrative Tasks: Delays in paying bills, piled-up paperwork, or difficulties in understanding or completing documents. 7. Changes in Eating Habits: Weight loss, lack of appetite, or inability to prepare balanced and regular meals. 8. General Health Condition: Worsening of pre-existing medical conditions or the emergence of new, untreated health issues. 9. Fatigue and Exhaustion: Increased tiredness, fatigue, or lack of energy to handle daily tasks. 10. Dependence on Others: Frequent requests for help from family members or neighbors to accomplish everyday tasks. What to Do if You Notice These Signs? If several of these signs are present, it may be time to discuss the possibility of home care assistance with your loved one. Approach the topic with sensitivity and empathy, emphasizing that such support can improve their comfort and quality of life while allowing them to stay safely at home. You can also seek advice from the Monaco Gerontological Coordination Center.

Découvrez comment Serenity Monaco protège vos données personnelles. Consultez notre politique de confidentialité pour comprendre nos pratiques de collecte, d’utilisation et de protection de vos informations. Privacy Policy 1. Introduction This privacy policy explains how Serenity Monaco collects, uses, shares, and protects the personal information of users of its showcase site dedicated to personal services. By using this site, you agree to the practices described in this policy. If you do not agree with these terms, please refrain from using our site. 2. Data Collected When you visit our site or interact with us through our contact forms, we may collect the following types of data: • Personal information: such as your name, email address, and phone number. • Browsing information: such as IP address, browser type, page viewing time, and visited pages. 3. Use of Data We use your data to: • Provide you with the services you request. • Respond to your questions and information requests through the contact form. • Improve the performance and user experience of our site. • Send commercial communications if you have consented to it. 4. Data Sharing We do not sell or rent your personal information to third parties. However, we may share your information with external service providers solely for the management of our site (hosting, technical maintenance) or for legal reasons. 5. Cookies Our site uses cookies to enhance your browsing experience and analyze traffic. You can configure your browser at any time to refuse cookies. However, this may affect certain functionalities of the site. 6. Data Security We are committed to protecting your personal information by implementing adequate security measures to prevent any unauthorized access, modification, disclosure, or destruction of the data. 7. Your Rights In accordance with the General Data Protection Regulation (GDPR), you have the following rights: • Right of access: You can request a copy of your personal data. • Right of rectification: You can request the correction of inaccurate data. • Right to erasure: You can request the deletion of your data. • Right to restrict processing: You can request the limitation of the use of your data. • Right to object: You can object to the use of your data for commercial communications. To exercise these rights, you can contact us at the following address: contact@serenity.mc . 8. Changes to the Privacy Policy We reserve the right to modify this privacy policy at any time. Any changes will be published on this page along with the date of the last update. 9. Contact For any questions regarding this privacy policy, you can write to us at the following address: Serenity Monaco SARL 99 boulevard du Jardin Exotique, 98000 MONACO

Besoin d’informations ou d’assistance ? Contactez Serenity Monaco pour toute demande liée à nos services d’accompagnement et de soins à domicile. Nous sommes à votre écoute. Contact 99 Boulevard du Jardin Exotique, Building "L'Exotique" 98000 MONACO +377 99 92 48 04 contact@serenity.mc First Name Last Name E-mail Téléphone Message Send Thank you !