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Découvrez Serenity Monaco, votre partenaire pour l’accompagnement des personnes en perte d’autonomie. Apprenez-en plus sur notre mission, nos valeurs et notre équipe dédiée à offrir un service de qualité. Our story It all started not in an office, but in an intimate, emotionally charged setting. Leslie and Jérôme, both working in the cosmetics industry in Monaco, met through their previous careers. Leslie, an export sales manager, travels the world establishing prestigious brands, while Jérôme manages various luxury brands' international reach. Facing family difficulties concerning Guy and Albert, their two grandfathers, Leslie and Jérôme come up against reality and find themselves in the situation of many families: finding quality and trustworthy services to ensure the home care of a loved one who is losing their autonomy. They saw up close the challenges of old age, the uncertainties, the nighttime worries, and sometimes the lack of coordination between those involved. Like many families, they felt this mixture of need for help, lack of transparency and a desire to do better. From this personal experience was born a conviction: it was necessary to change the rules of the game in personal services. A simple idea… and yet revolutionary. What if we could reinvent personal services by bringing more humanity, more transparency and more respect — for both the beneficiaries and those who support them? Too often, families lived in uncertainty: Did the caregiver go well? Did everything go well? And too often, employees still worked in the shadows, poorly paid, without recognition. This is where Serenity Monaco was born, with a clear objective: to pull the sector upwards. Jerome Jolivet Codirecteur Leslie Coudreau Co-director Our vision A Transparent, Connected… and Deeply Human Service At Serenity Monaco, every visit begins with a simple gesture: the caregiver scans their NFC badge. Within seconds, their presence is recorded, the time is logged, and the information is automatically updated in the beneficiary’s secure portal. No more doubts or guesswork — everything is clear, tracked, and shared. And behind the screen, there is also a dedicated advisor, available day and night, who knows each beneficiary, their habits, their needs, and even their small personal preferences. Innovation in the Service of Nighttime Peace of Mind Nights can be stressful for a vulnerable person… and for their loved ones. Traditionally, there has only been one solution: overnight in-home care, with continuous presence throughout the night — a service not within everyone’s budget. But Serenity Monaco was determined to bring a new, more accessible option to life: Night Itinerant Care (GIN). This initiative, supported by the Monaco Government, has helped relieve dozens of families since its launch at the end of 2024. A professional comes once or twice during the night, between 9 p.m. and 6 a.m., to ensure that everything is fine, that the person is safe, and that the home remains calm and reassuring. A unique innovation in Monaco, combining flexibility, peace of mind, and controlled costs. It’s more than a service — it’s a discreet yet very real safety net. Caring for Those Who Care Behind every Serenity service, there is a caregiver who gives their all. And at Serenity Monaco, these professionals are respected and valued. Higher-than-average pay, full coverage of transport costs, bonuses, stable permanent contracts… Here, we take care of our teams just as we take care of our beneficiaries. Because a staff member who is listened to, recognized, and supported is someone who gives their very best, stays with us, and builds that invaluable bond with the person they assist. Changing the Rules of the Game Serenity Monaco is not just a company — it’s a vision. A vision of a sector where excellence, humanity, and modernity move forward hand in hand. Where families know, understand, and are involved. Where caregivers are proud of their profession. Where innovation is not about being “different” for the sake of it, but about being better. Every day, Serenity Monaco moves forward with a single mission: to offer a level of care that inspires the entire sector to aim higher. Our values At Serenity Monaco we share strong values which place us in an approach of trust and professionalism. Kindness, Empathy and Respect Attentive to the prevention of physical and moral abuse, our main concern is to take care of our beneficiaries, while respecting their privacy, their culture, their choices and their way of life. Transparency We guarantee you a quality service, in complete transparency. All of our services can be consulted and traced, in particular through our private and confidential digital platform. Consideration and Listening Each individual is unique, which is why we provide a personalized support plan adapted to the needs of our beneficiaries, taking into account their requirements and preferences. Regular monitoring carried out both with the beneficiary but also with their family and our stakeholders allows us to ensure quality of execution and the consideration of service improvement measures.

Découvrez comment Serenity Monaco protège vos données personnelles. Consultez notre politique de confidentialité pour comprendre nos pratiques de collecte, d’utilisation et de protection de vos informations. Legal notices The serenity.mc website is published by the limited liability company Serenity Monaco SARL, whose trade name is Serenity Monaco. The company has a share capital of €15,000, and is registered in the trade and industry directory under number 24S09847. The head office of Serenity Monaco SARL is located at 99 boulevard du Jardin Exotique, 98000 Monaco. Serenity Monaco SARL is declared and approved under number 2023.9882, issued by the Health Action Directorate located at 48 boulevard d'Italie, 98000 Monaco. You can contact Serenity Monaco SARL: • By email: contact@serenity.mc • By telephone: (+377) 99 92 48 04 The person responsible for the publication is Jérôme Jolivet. The site is hosted by Wix Online Platform Limited, located at 1 Grant's Row, Dublin 2 D02HX96, Ireland, (phone or email contact: (+1) 415 358 0857). Intellectual property All intellectual property rights in the contents of this site – including, but not limited to, images, logos, trademarks, distinctive signs, sounds, animations, texts, sound, visual and audiovisual recordings – belong to Serenity Monaco SARL or its licensors, and are protected by national and international laws. These rights are reserved in favor of Serenity Monaco SARL and/or its licensors. Any reproduction, distribution, modification, or use, for commercial or non-commercial purposes, of all or part of the site or its content without the prior written authorization of Serenity Monaco SARL is strictly prohibited. Serenity Monaco SARL reserves the right to take any legal or extrajudicial action it deems necessary in the event of a violation of its rights. Disclaimer The website is provided “as is”, without any guarantee as to its content, use, purposes, or suitability for users’ needs. Serenity Monaco SARL is not responsible for third-party web pages accessible from this site, nor for the accuracy or validity of information available on sites that are not published by it. Furthermore, Serenity Monaco SARL cannot be held responsible for technical malfunctions, browser failures or Internet connections affecting the user. The absence of interruptions or errors in accessing the site is not guaranteed. Serenity Monaco SARL reserves the right to modify, update, or delete, at any time, the information present on the site, without assuming any responsibility. Personal data and cookies We process your personal data, including through cookies used on this site, in accordance with our Privacy and Cookie Policy . Applicable law and competent jurisdiction These legal notices, including our Privacy Policy and Cookie Policy, are governed by Monegasque law. Unless otherwise provided by law, the courts of Monaco shall have jurisdiction to resolve any dispute relating to these provisions.

Besoin d’informations ou d’assistance ? Contactez Serenity Monaco pour toute demande liée à nos services d’accompagnement et de soins à domicile. Nous sommes à votre écoute. Contact 99 Boulevard du Jardin Exotique, Building "L'Exotique" 98000 MONACO +377 99 92 48 04 contact@serenity.mc First Name Last Name E-mail Téléphone Message Send Thank you !

Découvrez comment aborder le sujet de l’aide à domicile avec un proche. Conseils et astuces pour faciliter le dialogue et accompagner en douceur la transition vers un soutien adapté. How to talk about home help to his loved ones? Addressing the topic of home care with a loved one can be challenging, especially if the person is reluctant to accept external help. Here are some tips to facilitate this conversation: 1. Choose the right moment and place Pick a calm time when you won’t be interrupted. Talk in a comfortable and familiar environment where your loved one feels at ease. 2. Express your concerns with empathy Share your worries sincerely, focusing on their well-being. For example: “I’m concerned seeing you so tired. I’d like you to have some help to make things easier for you.” 3. Highlight the benefits for their quality of life Emphasize the positive aspects of home care, such as being able to stay longer at home, feeling safer, or having more time for enjoyable activities. Explain that home care can actually help them maintain more autonomy and well-being. 4. Involve your loved one in the decision-making process Avoid making unilateral decisions. Involve them in choosing the type of help, schedules, and even the caregiver. Ask questions like: “How would you feel about having someone to help with the tasks you find most tiring?” 5. Reframe home care as a positive support Explain that hiring home care does not signify a loss of independence, but rather support to continue living comfortably at home. You could say: “It’s just a little help so you can focus on the things you enjoy.” 6. Suggest a temporary trial Propose to try home care for a limited period, for instance, a few weeks. This approach can alleviate reluctance without long-term commitment. “We can always try it for a month and see how it goes. If it doesn’t work out, we can always stop.” 7. Listen and address their concerns Allow your loved one to express their fears or reservations. Be attentive and reassuring, explaining that you’re there to help find a solution that suits them. 8. Involve a trusted third party If necessary, consider involving a healthcare professional, family doctor, or advisor to participate in the discussion and offer a neutral, informed perspective. Approaching this topic gently, with empathy and respect, while emphasizing the benefits for their well-being, can help your loved one accept the idea of home care more easily.

Accédez à des conseils pratiques et des ressources utiles pour mieux accompagner vos proches en perte d’autonomie. Serenity Monaco vous guide avec des astuces et des recommandations adaptées. Our Advice Our expertise at the service of your loved ones. Family caregivers: How do we support them? There is no denying that those being cared for need support. However, carers themselves also need help to maintain their health. So how can we support them? How to talk to your loved ones about home help? Bringing up the topic of home care with a loved one can be tricky, especially if that person is reluctant to accept outside help. Here are some tips to help make the conversation easier. How to cope with loss of autonomy? Coping with loss of autonomy, whether for yourself or a loved one, is an emotionally and physically difficult ordeal. Here are some strategies to better manage this situation. How to assess loss of autonomy? The disability assessment is a key process in determining the level of assistance a person needs. We explain everything here. Does your loved one need help at home? Lorsqu’un proche commence à perdre en autonomie, il peut devenir difficile de savoir quand il est temps de lui proposer une aide à domicile. Voici quelques signes qui peuvent indiquer que votre proche a besoin de soutien. The benefits of home help for your loved one. Home help offers many benefits for people who are losing their autonomy and their families. Here are the main benefits of this service.

Accédez à une sélection de liens utiles pour les aidants et les personnes en perte d’autonomie. Retrouvez des ressources pratiques et des services dédiés pour vous accompagner au quotidien. Monaco Gerontological Coordination Center (CCGM) For any inquiries, you can contact the CCGM located at 18 avenue Princesse Florestine, open Monday to Friday from 9 a.m. to 5 p.m. Phone: +377 98 98 42 03 Email: ccgm@gouv.mc Doctors on call in Monaco Weekdays from 7 p.m. to 10 p.m. Weekends from 7am to 10pm. Public holidays from 7 a.m. to 10 p.m. List of on-call doctors Pharmacy on call in Monaco During night shift hours, in case of emergency, you should first go to the nearest police station. List of on-call pharmacies Emergency contact numbers Firefighters (Ambulances) 18 or 93 30 19 45 Police-Emergency 17 or 93 15 30 15

Serenity Monaco est une société de services à la personne proposant un large choix de missions de jour, comme de nuit, pour les personnes âgées de plus de 60 ans en perte d'autonomie. Nos services sont exécutés avec le plus grand soin par des professionnels pour répondre aux besoins des bénéficiaires et soulager leurs familles et proches. On a daily basis, by your side . Professional home help services in the Principality of Monaco, intended for the elderly or people with disabilities . Trusted support tailored to your loved one's pace. 1. You benefit from a privileged advisor to set up and monitor the support for your loved one. 2. A tailor-made service , we take care of putting everything in place, within 24 hours, to accompany your loved one to their home and relieve you. 3. Quality of service and total transparency , we have the same level of requirement for your loved ones as for ours. 4. The same trained and experienced caregivers who will work with your loved one. 5. A dedicated customer area with our partner PROGISAP where you will find, among other things, all the missions carried out at your loved one's home. 6. 24/7 assistance to support you, especially in case of emergency. Monegasque company approved by the Prince's government. Availability, connectivity and transparency. A private and secure space on our online platform. A real interface with our teams, you will find all the information concerning your loved one. Careful coordination with healthcare professionals (doctors, nurses, physiotherapists, etc.) to ensure comprehensive support tailored to each individual's needs. Regular monitoring of our teams is ensured: we evaluate them continuously and visit beneficiaries frequently to guarantee the quality and adaptation of our services. 24/7 assistance to support you in case of emergency. A service that's first and foremost human, designed to meet your needs with kindness and responsiveness. LD "A motivated and professional team, providing help and support tailored to each individual's needs with a very human approach. We are very satisfied with the work carried out by the team and my parents are delighted." Answers to frequently asked questions Why choose Serenity Monaco? At Serenity Monaco, people are at the heart of everything we do. We offer personalized, caring, and high-quality support for the elderly, those with disabilities, those experiencing loss of autonomy, or those leaving hospital. Our team is comprised of qualified and experienced professionals, selected for their expertise as much as their compassion. Available 24/7, our staff adapt to your needs with responsiveness, respect and attentiveness. We provide regular monitoring, ongoing assessments of our teams, and close coordination with healthcare professionals to ensure consistent and secure support. Transparency is at the heart of our approach: thanks to a secure private online space, families can follow interventions and stay informed in real time. Keen to innovate to better support you, we also offer a night-time mobile care service (GIN), a flexible and reassuring solution to ensure a regular presence without mobilizing an auxiliary continuously. With Serenity Monaco, you choose expertise, proximity, transparency and innovation to serve your well-being. What types of services do you offer for seniors? We offer a full range of home care services including bathing assistance, meal preparation and assistance, housekeeping, accompaniment to errands and medical appointments, and administrative support. For people requiring a night presence, we offer sedentary night shifts from 8 p.m. to 8 a.m. the next day or itinerant night shifts with 1 or 2 visits at predefined times to ensure that everything is going well. Finally, for people who need continuous presence day and night, we provide 24-hour, 7-day-a-week shifts of caregivers. We adapt to the specific needs of each person. Are your caregivers qualified? Yes, all our caregivers are carefully selected and trained. They have the necessary qualifications and receive ongoing training to ensure high-quality service. How can I track the services provided to my loved one? We provide you with a private online space where you can follow the interventions taking place at your loved one's home, as well as the workers present. In addition, our coordinating nurse and our team are available to answer your questions. Do you offer financial aid or grants? To benefit from financial aid, you should contact the Monaco Gerontological Coordination Center (CCGM). This government body is responsible for assessing your situation at home, putting together your file, and then forwarding it to the Department of Health and Social Action (DASO). It is only after your file has been studied by the DASO that the amount of aid granted can be determined. How do I know which service is right for my loved one? At Serenity Monaco, we understand that every situation is unique. To best support you, we offer a free, personalized consultation, at home or by phone, to understand your loved one's specific needs. Additionally, an assessment can be conducted by the Monaco Gerontological Coordination Center (CCGM). This official organization assesses autonomy, identifies necessary support, and directs families toward appropriate programs. We work closely with the CCGM to ensure consistent, high-quality care. Following the CCGM assessment, we offer you a tailor-made, scalable and transparent support plan. What are your hours of service? Our services are continuous 24/7. We understand that needs can arise at any time, and we are here to help in any circumstance. What are your rates and accepted payment methods? Our rates vary depending on the services requested and the duration of the work. You can request a quote directly at the top of this page or contact us at +377 99 92 48 04. We accept payments by bank transfer, SEPA direct debit and check. How can I use your services? Simply contact us by phone, email, or through our website to arrange an initial discussion. We will then schedule a personalized, in-home meeting to assess your needs or those of your loved one. This interview allows us to fully understand your situation, answer all your questions and offer you tailor-made support, in complete transparency. We can also assist you with administrative procedures, particularly with the CCGM if financial assistance is available. What happens in an emergency? Our coordination team is trained to react quickly: it takes the necessary measures depending on the situation, whether it involves contacting emergency services or notifying the family. Our caregivers are also trained in first aid and follow strict protocols to ensure the safety of beneficiaries. Can I change or cancel a scheduled service? We understand that changes can occur. In the event of a planned absence, we must be informed 15 days in advance. In the event of a one-off suspension of a single service, the deadline is reduced to 48 hours in advance. Finally, in the event of an unforeseen reason beyond your control (hospitalization), interventions may be interrupted within one hour.

Obtenez votre devis personnalisé pour les services d’aide à domicile de Serenity Monaco. Remplissez notre formulaire en ligne et découvrez des solutions adaptées à vos besoins. Request for quote You can send us your quote requests, it's completely FREE . We will get back to you as soon as possible. See you soon! The Serenity Monaco Team Prénom Nom Téléphone E-mail Demande Envoyer Merci pour votre envoi

Découvrez comment Serenity Monaco protège vos données personnelles. Consultez notre politique de confidentialité pour comprendre nos pratiques de collecte, d’utilisation et de protection de vos informations. Privacy Policy 1. Introduction This privacy policy explains how Serenity Monaco collects, uses, shares, and protects the personal information of users of its showcase site dedicated to personal services. By using this site, you agree to the practices described in this policy. If you do not agree with these terms, please refrain from using our site. 2. Data Collected When you visit our site or interact with us through our contact forms, we may collect the following types of data: • Personal information: such as your name, email address, and phone number. • Browsing information: such as IP address, browser type, page viewing time, and visited pages. 3. Use of Data We use your data to: • Provide you with the services you request. • Respond to your questions and information requests through the contact form. • Improve the performance and user experience of our site. • Send commercial communications if you have consented to it. 4. Data Sharing We do not sell or rent your personal information to third parties. However, we may share your information with external service providers solely for the management of our site (hosting, technical maintenance) or for legal reasons. 5. Cookies Our site uses cookies to enhance your browsing experience and analyze traffic. You can configure your browser at any time to refuse cookies. However, this may affect certain functionalities of the site. 6. Data Security We are committed to protecting your personal information by implementing adequate security measures to prevent any unauthorized access, modification, disclosure, or destruction of the data. 7. Your Rights In accordance with the General Data Protection Regulation (GDPR), you have the following rights: • Right of access: You can request a copy of your personal data. • Right of rectification: You can request the correction of inaccurate data. • Right to erasure: You can request the deletion of your data. • Right to restrict processing: You can request the limitation of the use of your data. • Right to object: You can object to the use of your data for commercial communications. To exercise these rights, you can contact us at the following address: contact@serenity.mc . 8. Changes to the Privacy Policy We reserve the right to modify this privacy policy at any time. Any changes will be published on this page along with the date of the last update. 9. Contact For any questions regarding this privacy policy, you can write to us at the following address: Serenity Monaco SARL 99 boulevard du Jardin Exotique, 98000 MONACO

Découvrez les nombreux bienfaits de l’aide à domicile pour les personnes en perte d’autonomie. Améliorez le quotidien de vos proches grâce à un accompagnement personnalisé et sécurisant. The benefits of home help for your loved one. Home care offers numerous benefits for people experiencing a loss of autonomy and their families. Here are the main advantages of this service: 1. Staying at Home Preserved autonomy: Enables the person to remain in their familiar environment while receiving the necessary assistance. Comfort and safety: Home adaptation and personalized support to meet the specific needs of the individual. 2. Personalized Assistance Tailored care: Interventions are adapted to individual needs (help with bathing, meal preparation, medication management, etc.). Service flexibility: The level of assistance can be adjusted according to evolving needs, ranging from a few hours per week to daily support. 3. Psychological Support Reduced isolation: Home care providers offer regular companionship, breaking loneliness and providing social interaction. Emotional stability: The person feels reassured staying at home with support, contributing to their mental well-being. 4. Support for Family Caregivers Reduced mental burden: Family caregivers can rest and focus on their own lives, knowing their loved one is well taken care of. Personal/professional balance: Home care helps family caregivers better balance their personal and professional responsibilities. 5. Prevention of Health Deterioration Regular monitoring: Home care ensures daily monitoring of the person’s health, preventing falls, medication errors, or other risks related to loss of autonomy. Early detection of issues: Professionals are trained to identify signs of declining health and respond quickly. 6. Improved Quality of Life Increased well-being: Daily support helps maintain a pleasant routine and promotes a better quality of life. Respect for habits: The person maintains their habits and lifestyle, which is essential for their well-being. In summary, home care helps preserve autonomy, improve quality of life, and provide essential support for both the individuals receiving care and their families.

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Identifiez vos besoins d’aide à domicile avec Serenity Monaco. Découvrez comment un accompagnement personnalisé peut améliorer la qualité de vie des personnes en perte d’autonomie. Does your loved one need help at home? When a loved one starts to lose their independence, it can be difficult to determine when it’s time to suggest home care assistance. Here are some signs that may indicate your loved one needs support: 1. Changes in Personal Hygiene: Difficulties in performing basic self-care tasks such as bathing, dressing, or maintaining good personal hygiene. 2. Mobility Issues: Trouble moving around inside or outside the home, frequent falls, or a reluctance to walk alone. 3. Forgetfulness or Confusion: Frequent forgetfulness (meals, appointments, taking medications) or confusion about simple and daily tasks. 4. Messy Home Environment: The home becomes neglected, cleaning is no longer done, or important household chores are left unfinished. 5. Social Isolation: Withdrawal from usual social activities, lack of interest in hobbies, or increased loneliness. 6. Difficulty Managing Administrative Tasks: Delays in paying bills, piled-up paperwork, or difficulties in understanding or completing documents. 7. Changes in Eating Habits: Weight loss, lack of appetite, or inability to prepare balanced and regular meals. 8. General Health Condition: Worsening of pre-existing medical conditions or the emergence of new, untreated health issues. 9. Fatigue and Exhaustion: Increased tiredness, fatigue, or lack of energy to handle daily tasks. 10. Dependence on Others: Frequent requests for help from family members or neighbors to accomplish everyday tasks. What to Do if You Notice These Signs? If several of these signs are present, it may be time to discuss the possibility of home care assistance with your loved one. Approach the topic with sensitivity and empathy, emphasizing that such support can improve their comfort and quality of life while allowing them to stay safely at home. You can also seek advice from the Monaco Gerontological Coordination Center.